Washington County Mental Health Authority
Quality Mental Health Services for Washington County

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Support Services

To view the groups below just click on the underline titles.

Frederick County/Washington County Hotline

Mental Health Association of Frederick County

Listening Line

Office of Consumer Advocacy

Shelter Plus Care Program

Soul Haven

Transportation Services

Frederick County/Washington County Hotline

263 W. Patrick Street

Frederick, MD 21701

Business Phone: 301-663-0011 

 Hotline phone: 800-422-0009 

 Fax: 301-695-4747 

hotline@fcmha.org

Services: Crisis intervention, telephone support, information and referrals to a variety of services.

Specialties: Suicide prevention; sexual abuse.

Eligible Persons: Individuals of all ages who call the Hotline and present a need.

Exclusions to Eligible Persons: N/A.

Accessibility of Service: Asian and African-American staff.

Referral Process: Call Hotline number 24 hours a day, 7 days per week.

Fees: No fee.

Payment: N/A.

Hours: 24 hours a day, 7 days per week.

On-Call Availability: 24 hours a day, 7 days per week.

Name of Director: Kristen Wannamaker

Contact: Volunteer listeners

Mental Health Association of Frederick County

263 W. Patrick Street

Frederick, MD 21701

Phone: 301-663-0011

Fax: 301-695-4747 

Services: Prevention Programs - Kids on the Block Puppet Troupe.

Specialties: Puppet show that features 3 scripts on bullying, child abuse, and health choices.

Eligible Persons: Children in Kindergarten through Grade 5.

Exclusions to Eligible Persons: N/A.

Accessibility of Service: N/A.

Referral Process: Call for free mental health puppet presentation.

Fees: $100 donation suggested, no one turned away for inability to pay.

Payment: N/A.

Hours: 8:30 a.m. - 4:00 p.m. - Monday through Friday.

On-Call Availability: N/A.

Name of Director: Cathie Deadrick, 301-663-0011, Ext. 162

Contact: Cathie Deadrick

Note: Service is available to Washington County.

Listening Line

265 Mill Street, Suite 200

Hagerstown, MD 21740

Phone: 301-766-7272 

TDD Phone: 301-393-0731 

Fax: 301-791-3097 

Services: Confidential support, empathetic listening from caring group of volunteers.

Specialties: Staff composed primarily of consumers of mental health services.

Eligible Persons: People of all ages.

Exclusions to Eligible Persons: N/A

Accessibility of Service: Handicap accessible for hearing handicaps.

Referral Process: N/A

Fees: No Fee.

Payment: N/A.

Hours: 5:00 p.m. -10:00 p.m. - Monday through Friday.

On-Call Availability: N/A.

Name of Director: Shirley Alexander

Contact: Listening Line Staff

Note: Listening Line does not offer crisis counseling, crisis intervention or therapy.

Office of Consumer Advocacy

265 Mill Street, Suite 200

Hagerstown, MD 21740

Phone: 301-790-5054 

Fax: 301-791-3097 

Services: Consumer advocacy, various support groups.

Specialties: N/A.

Eligible Persons: People of all ages who are mental health consumers.

Exclusions to Eligible Persons: N/A.

Accessibility of Service: Handicap accessible for physical handicaps. Literature available in Spanish.

Referral Process: Call the office at 301-790-5054.

Fees: No Fee.

Payment: N/A.

Hours: 9:00 a.m. - 3:00 p.m. - Monday through Friday.

On-Call Availability: N/A.

Name of Director:  Yvonne Perret

Contact:  Mary Beth Twigg

Shelter Plus Care Program

Services: Rental assistance for mental health consumers in independent housing.

Specialties: N/A.

Eligible Persons: Consumers of mental health services who wish to live independently. Program targets individuals who are homeless. Current criteria also targets those who have been incarcerated for charges less than a felony. Consumers must have a case manager or a counselor from an off-site psychiatric rehabilitation program who provides ongoing, regular contact in the consumer’s home.

Exclusions to Eligible Persons: Anyone who is not approved through the application process. Those who have been evicted from an apartment while in Shelter Plus Care or have been terminated from the program due to violations.

Accessibility of Service: N/A.

Referral Process: Case Manager or Homeless Outreach worker completes the application forms and submits accompanying paperwork to the Washington County Mental Health Authority office.

Fees: None, though the tenant is responsible for a portion of rent and utilities based on income.

Payment: Tenant pays their share of costs to landlord and utility companies directly.

Hours: Office hours: Monday through Friday - 8 a.m. - 4:30 p.m.

On-Call Availability: N/A.

Name of Director: Marshall Rock, LCSW-C

Contact: Marcie Jackson at 301-739-2490.

Organizational Affiliation: Washington County Mental Health Authority.

Soul Haven

12 West Franklin Street

Hagerstown, MD 21740

Phone: 301-733-6676 

Fax: 301-791-3097 

Services: Consumer-run recreational drop-in center.

Specialties: Consumers can plan and implement activities of their choice; access to information pertinent to individual needs; computer access; provides place for consumers to reconnect to community involvement.

Eligible Persons: Adults 18 years of age and up who are mental health consumers.

Exclusions to Eligible Persons: N/A.

Accessibility of Service: Handicap accessible for physical handicaps.

Referral Process: Call the office or drop by.

Fees: No Fee.

Payment: N/A.

Hours4:00 p.m. - 8:00 p.m. - Thursday and Friday.
            12:00 p.m. - 4:00 p.m. - Saturday and Sunday.

On-Call Availability: N/A.

Name of Director: Mary Beth Twigg/Eugene Smith

Contact: Mary Beth Twigg

Transportation Services

Services:  Provides  rides to and from mental health activities. Families receive rides to and from hospitals or other placements.

Specialties: N/A.

Eligible Persons: 1) Washington County Public Mental Health System (PMHS) consumers, 2) Parents or caregivers who accompany PMHS children, 3) Families visiting a hospitalized PMHS relative, if medically recommended.

All riders must meet the eligibility criteria and have pre-authorization.

Exclusions to Eligible Persons: Anyone who is not approved through the Office of Consumer Advocates, Inc.

Referral Process: Mental health program staff, consumer or private practitioners may contact the Office of Consumer Advocates at 301-790-5054.

Fees: N/A

Payment: N/A

Hours: Office hours: Monday through Friday - 9 a.m. - 3:00 p.m.

Rides are available as scheduled for the individual’s need.

On-Call Availability: Unscheduled rides are available on a case by case basis for consumers receiving services from the Emergency Room at Behavioral Health Services of Washington County Health System or Potomac Case Management Services, if there is an emergency.

Name of Director: Yvonne Perret

Contact: Your mental health provider. If you do not have a mental health provider, you may call Mary Beth Twigg at 301-790-5054, for more information.

Organizational Affiliation: Office of Consumer Advocates, inc.

Last Updated: February 15, 2012